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|  Store/Return Policy
PAYMENT
We accept major credit cards as well as personal checks and money orders in US funds. Customers with PayPal (www.paypal.com for further info) accounts can send payments to sales@hiphopboutique.com.
We ship internationally. For international customers, making payments with PayPal or American Express money orders is recommended. If you are using credit cards, please make sure that your billing address matches credit card bank records. It is customer's responsibility to check duty, if any, that may be imposed by the recipient's customs/government office.
To pay with check or money order, select "Mail check or money order" option under the "Choose payment method." (You do not need to complete the credit card information.) Mail a check or money order to the address below, "Attention: Internet Order Department." Be sure to write your order number on the face of the check or money order. Upon receipt of payment, an order paid by money order will be processed right away while an order paid by check will remain on hold until the check clears. The fee for a returned check is $25.
The company reserves the right to change pricing at any time without a prior notice.
***NOTE*** Our policy is to report all instances of suspect fraudulent activities to the Internet Fraud Complaint Center associated with FBI. (www.ic3.gov)
SHIPPING
Shipping time and cost depend on the delivery address and shipping option you choose. Please feel free to experiment with our check-out system. After selecting the "Shipping Option," click "Apply" button, and the total cost will be shown on the right-hand side before you need to input the billing information.
For non-USA destinations, delivery time cannot be guaranteed but estimated. We recommend adding 3-7 business days to the available delivery option.
CANCELLATION
Cancellations must be made within 24 hours of order placement.
UPON DELIVERY
All claims against delivered products must be made within 3 days of merchandise receipt.
RETURN
In accordance with the universal retail policy for special occasion items, all sales are considered FINAL. However, we understand that online customers are purchasing under somewhat blind conditions. Thereby, we allow returns for exchanges and store credits (for future use without expiration date) as follows.
For exchange or store credit, less shipping cost:
1. A return authorization number (RMA#) should be obtained via e-mail to angelwears@att.net
2. Write the RMA# on outside of the package as well as on the enclosed packing slip with a note for the exchange/credit.
3. Return postmark the package within 3 days of the receipt/delivery of the merchandise. For Express orders, return package must be postmarked within 24 hours of receipt.
Please note that any problems with the merchandise or order must be reported immediately, and returns must be postmarked within the time limit as stated above.
It is important that the return package is postmarked within the specified time under ANY circumstances for proper credit (even if RMA# was unobtained due to holidays, internet failure, etc.) Saturday is counted as 1 day but Sunday is not counted. Under no circumstances, items will be accepted after the occasion date!
All merchandise must be returned in its ORIGINAL CONDITION, with the original tag, in its ORIGINAL PACKAGING. It is very important that the return items arrive in new, resalable condition, in original packaging to ensure full credit. The company reserves the right to refuse or impose 25-75% restocking fees on all unauthorized, late, damaged, and/or items missing labels. Returns sent after the allowed period of time will be shipped back to the customer, and all costs incurred in returning the item will be charged to the customer.
Exchanges are subject to the shipping and handling charges starting at $5.95.
Any unclaimed or refused packages will receive store credit for the returned merchandise.
No returns are allowed for wholesale orders, special orders, socks, and accessory items.
All returns must be shipped to:
HipHop Boutique
AngelWears.com
13337 South Street #26
Cerritos, CA 90703
Customer satisfaction is important to us. If you have any questions regarding our policy or have special circumstances, please contact us at angelwears@att.net before placing the order.
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